Return Policy

Return & Refund Policy

At Dainty Design, we take pride in the quality of our jewelry and want you to be happy with your purchase. However, if you receive a damaged or defective product, we are here to help—under the conditions mentioned below.

📦 Return Eligibility

We accept returns only in the case of damaged or defective products, and only if all of the following conditions are met:

  • The return request is made within 2 days of delivery.
  • A clear, uncut video of the package being opened is provided. The video must begin before opening and clearly show the issue.
  • The item must be unused, in its original packaging, with tags and invoice intact.

Return requests without a valid unboxing video will not be accepted.

🚫 Non-Returnable Cases

  • No opening video provided
  • Return requested after 2 days of delivery
  • Product shows signs of use, wear, or damage after delivery
  • Change of mind, dislike, or size issues

🔁 Exchange Policy

We currently do not offer exchanges. If your return is approved, you may place a new order using the coupon code provided as a refund.

💸 Refunds (Coupon Code Only)

Approved returns will be refunded in the form of a store coupon code equivalent to the product amount (excluding shipping charges).

  • The coupon code will be valid for 6 months from the date of issue.
  • It can be used on any future purchase from our store.
  • No cash or bank refunds will be issued under any circumstance.

Note: Shipping charges and Cash on Delivery (COD) fees are non-refundable.

📩 How to Request a Return

To initiate a return, please email us at support@daintydesign.com with the following details:

  • Your full name and order number
  • Reason for return
  • Unboxing video attached or shared via a cloud link (Google Drive, Dropbox, etc.)

📍 Contact Us

For any return-related queries, feel free to get in touch:

Email: support@daintydesign.com

We appreciate your support and understanding. Our goal is to make sure you have a pleasant and worry-free shopping experience with Dainty Design.